Privacy Policy

Vanaspati AI ("Vanaspati", "we", "us", "our") is operated by Littie Chokha Chaupal, with its registered address at A-203, Khoni, Opp. Centrum Club House, Kalyan Shil Road, Palava Phase 2, Kalyan-Dombivli, Maharashtra, India. For the purposes of applicable data protection law, including India's Digital Personal Data Protection Act, 2023 (DPDP Act), we are the data fiduciary (data controller) for personal data processed through the Vanaspati AI app and website (the "Service").

Contact for privacy matters: ashwaniiitbhu779123@gmail.com

1. Our approach

We collect the minimum personal data required to provide the Service. We do not sell personal data, do not share it with third parties for advertising, and do not use it for any purpose beyond delivering and improving the Service. We will only send you promotional or marketing communications if you have given us your explicit consent, and you can withdraw that consent at any time.

2. Data we collect

Account data. Name, email address, and phone number when you create an account.

Plant photos and care queries. Images and text you submit to the AI Plant Doctor for diagnosis. These are processed to generate your diagnosis and care recommendations and to maintain your plant care history within your account.

Booking data. For gardener (maali) visits and expert sessions: your name, phone number, delivery/visit address, and preferred time slot. This is shared with the assigned gardener or expert solely to fulfil your booking.

Order data. For marketplace purchases: items ordered and delivery address, shared with the fulfilling supplier solely to deliver your order.

Payment data. We do not collect or store your card, UPI, or banking details. All payments are processed by our payment partner (see Section 3).

Technical data. Basic device and usage information (device type, app version, crash logs) used to keep the Service secure and functioning.

3. Payments

Subscription payments and one-time payments for the Service are processed by Razorpay. When you pay, your card or UPI details are submitted directly to Razorpay on Razorpay-hosted checkout surfaces embedded in our app; Razorpay processes that personal data in accordance with its own privacy policy, available at razorpay.com/privacy. We receive from Razorpay only the information needed to activate and manage your subscription or booking (such as your email address, plan, and transaction status) — never your full payment details.

4. Legal basis for processing

Under the DPDP Act and, where applicable, other data protection laws, we process your personal data on the following bases:

• Consent — for creating your account, processing plant photos through the AI Plant Doctor, and sending any marketing or promotional communications.
• Performance of a contract / provision of requested service — to fulfil gardener bookings, expert sessions, marketplace orders, and subscriptions you have purchased.
• Legitimate use / legal obligation — to maintain transaction records required under Indian tax and accounting law, prevent fraud, and secure the Service.

5. How long we keep data

• Account data: retained while your account is active, and deleted within 90 days of account deletion.
• Plant photos and diagnosis history: retained while your account is active so the AI can provide continuity of care; deleted within 90 days of account deletion, or earlier on request.
• Booking and order records: retained for 8 years as required by Indian tax and accounting regulations, after which they are deleted or anonymised.
• Technical logs: retained for up to 12 months.

6. Who we share data with

We share personal data only with: (a) the gardener, expert, or supplier fulfilling a service you booked; (b) Razorpay, our payment processor, as described in Section 3; (c) infrastructure providers that host the Service (e.g. our database and hosting providers), who process data only on our instructions; and (d) authorities where required by law. We do not share personal data with anyone else.

7. Your rights

Under the DPDP Act you have the right to access a summary of your personal data, correct or update it, request erasure, withdraw consent at any time, nominate a person to exercise your rights, and raise a grievance. To exercise any of these rights, email ashwaniiitbhu779123@gmail.com. We will respond within the timelines required by law. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

8. Children

The Service is intended for users aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, contact us and we will delete it.

9. Security

We use industry-standard measures to protect your data, including encrypted connections (HTTPS), access controls, and secure cloud infrastructure. No system is perfectly secure, but we take reasonable steps to protect your data and will notify you and the relevant authorities of any breach as required by law.

10. Changes to this policy

We may update this policy from time to time. Material changes will be notified in the app or by email before they take effect. The "Last updated" date above reflects the current version.

11. Contact & grievance officer

Grievance Officer: Saakshi Pradhan
Email: ashwaniiitbhu779123@gmail.com
Address: A-203, Khoni, Opp. Centrum Club House, Kalyan Shil Road, Palava Phase 2, Kalyan-Dombivli, Maharashtra, India