Refund & Cancellation Policy

This policy explains how cancellations and refunds work across Vanaspati AI's three services: gardener/expert bookings, subscriptions, and marketplace orders. It forms part of our Terms of Service.

1. Gardener visits and expert sessions

Our booking cancellation policy is based on how far in advance of your scheduled slot you cancel:

Additional terms:

• If the gardener or expert cancels or fails to arrive, you receive a 100% refund or a free rescheduled visit — your choice.
• You may reschedule a booking free of charge up to 24 hours before the slot, subject to provider availability.
• If we cannot provide access to a provider for your area after payment, you receive a full refund.
• Approved refunds are processed to your original payment method within 5–7 business days.

To cancel or reschedule, use the booking screen in the app or contact ashwaniiitbhu779123@gmail.com.

2. Subscriptions

Subscription payments are processed by Razorpay, our payment processor.

• You can cancel your subscription at any time from your account settings via the account. Cancellation stops future renewals; you keep full access until the end of your current billing period. Partial periods are not refunded on cancellation.
• If you believe you were charged in error, or you have a refund right under applicable consumer protection law, contact us at ashwaniiitbhu779123@gmail.com. Approved refunds are issued back to the original payment method via Razorpay, our payment processor, and typically appear within 5–10 business days.
• Renewal reminders and payment receipts are sent to your registered email.

3. Marketplace orders (plants and products)

• Live plants are perishable and cannot be returned. If your plant arrives damaged, dead, or incorrect, report it within 48 hours of delivery with photos via the app or ashwaniiitbhu779123@gmail.com, and we will provide a free replacement or 100% refund.
• Non-plant products (pots, soil, fertiliser, tools) that arrive damaged or incorrect are eligible for replacement or refund if reported within 48 hours of delivery. Opened consumables (soil, fertiliser) cannot be returned unless defective.
• Orders may be cancelled for a full refund before they are dispatched. Once dispatched, the damaged/incorrect delivery terms above apply.
• Approved refunds are processed to your original payment method within 5–7 business days.

4. How to request a refund

Email ashwaniiitbhu779123@gmail.com with your registered phone number or email, the booking/order/subscription reference, and a brief description (with photos for delivery issues). We respond to all refund requests within 48 hours.

5. Questions

If anything in this policy is unclear, contact us at ashwaniiitbhu779123@gmail.com before booking or purchasing — we're happy to help.