Terms of Service

These Terms of Service ("Terms") are an agreement between you and Littie Chokha Chaupal, operating the Vanaspati AI app and website ("Vanaspati", "we", "us"), with its registered address at A-203, Khoni, Opp. Centrum Club House, Kalyan Shil Road, Palava Phase 2, Kalyan-Dombivli, Maharashtra, India. By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. The Service

Vanaspati AI is a plant care platform that provides: (a) an AI Plant Doctor that analyses plant photos and questions to provide diagnosis and care guidance; (b) a gardener booking service connecting you with independent local gardeners (maalis) and plant experts; and (c) a marketplace for plants and plant care products supplied by partner nurseries and suppliers.

2. Eligibility and your account

You must be at least 18 years old to use the Service. You are responsible for keeping your account credentials secure and for all activity under your account. You agree to provide accurate information, including a correct address and phone number for bookings and deliveries.

3. AI Plant Doctor — important disclaimer

The AI Plant Doctor provides automated, informational guidance only. Plant diagnosis from photographs is inherently uncertain, and recommendations may be incomplete or incorrect. Vanaspati does not guarantee the health, survival, or recovery of any plant, and we are not liable for plant loss or damage resulting from following AI recommendations. Do not rely on the AI Plant Doctor for advice regarding plants that are toxic to humans or animals, food safety, or medical matters.

4. Gardener and expert services

Gardeners and experts on the platform are independent service providers, not employees of Vanaspati. We verify providers before onboarding and facilitate booking, scheduling, and payment, but the service itself is performed by the provider. You agree to provide safe and reasonable access to your premises for scheduled visits. Cancellations and refunds for bookings are governed by our Refund & Cancellation Policy (see Section 8).

5. Marketplace purchases

Plants and products in the marketplace are supplied by partner nurseries and suppliers. Product images are indicative; live plants naturally vary in size, shape, and colour. Delivery timelines are estimates. Issues with damaged or incorrect deliveries are handled under our Refund & Cancellation Policy.

6. Subscriptions and payments

Paid subscription plans and one-time payments are processed by our payment processor, Razorpay. Card and UPI details are collected directly by Razorpay on Razorpay-hosted checkout surfaces embedded in our app; we never see or store raw card or UPI credentials. Razorpay's Terms of Use apply to that processing (see razorpay.com/terms). Applicable Indian GST is calculated at checkout.

Subscriptions renew automatically at the end of each billing period unless cancelled. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period, and you retain access until then. Prices are displayed in the app before purchase and may change with advance notice; changes apply from your next renewal.

7. Acceptable use

You agree not to: misuse or attempt to reverse-engineer the Service; upload unlawful, harmful, or infringing content; harass or endanger gardeners, experts, or other users; circumvent the platform to transact directly with providers introduced through Vanaspati in a manner that avoids platform fees; or use the Service for any unlawful purpose. We may suspend or terminate accounts that violate these Terms.

8. Cancellations and refunds

Cancellations and refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms.

9. Intellectual property

The Service, including its software, branding, content, and AI models, is owned by us or our licensors. You retain ownership of photos and content you upload, and you grant us a licence to process them to provide the Service, including improving our AI diagnosis models. We will not use your photos for marketing without your consent.

10. Limitation of liability

To the maximum extent permitted by law: the Service is provided "as is"; we are not liable for indirect, incidental, or consequential losses; and our total aggregate liability to you for any claim arising out of the Service is limited to the greater of (a) the amount you paid to us in the 12 months preceding the claim, or (b) ₹5,000. Nothing in these Terms limits liability that cannot be limited under applicable law, including under Indian consumer protection law.

11. Indemnity

You agree to indemnify us against claims arising from your breach of these Terms, your misuse of the Service, or your violation of law or third-party rights.

12. Termination

You may delete your account at any time. We may suspend or terminate your access for breach of these Terms, with notice where reasonably possible. Sections that by their nature should survive termination (including Sections 9–13) will survive.

13. Governing law and disputes

These Terms are governed by the laws of India. Subject to any mandatory consumer protection rights, the courts at Kalyan / Thane, Maharashtra shall have exclusive jurisdiction. We encourage you to contact us first at ashwaniiitbhu779123@gmail.com — most issues can be resolved quickly and informally.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified in the app or by email before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

15. Contact

Littie Chokha Chaupal
Email: ashwaniiitbhu779123@gmail.com
Address: A-203, Khoni, Opp. Centrum Club House, Kalyan Shil Road, Palava Phase 2, Kalyan-Dombivli, Maharashtra, India